Frequently Asked Questions
Everything you need to know about your Lovisa shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel's journey.
What is your return policy?
We offer returns within 30 days of purchase for most items, provided they are in original condition. Please note that for hygiene reasons, earrings and body jewelry cannot be returned unless faulty.
Do you ship internationally?
Yes, Lovisa ships to various countries worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.
What materials are used in your jewelry?
Our products are made from a variety of materials including sterling silver, gold plating, surgical steel, and high-quality alloys. Specific material details can be found on each product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna in select regions.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place and wipe it with a soft cloth after wearing.