Returns & Exchanges

At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items. Please note that for hygiene reasons, we cannot accept returns on earrings or body jewelry unless they are faulty.

1

Check Eligibility

Ensure your items are in their original condition, unworn, and with all tags attached, keeping in mind our hygiene exclusions for pierced jewelry.

2

Initiate Your Return

Visit our online returns portal to enter your order number and email address to select the items you wish to send back.

3

Pack and Post

Securely package your items and use the prepaid shipping label provided via the portal, or visit any Lovisa boutique for a free in-store return.

4

Receive Your Refund

Once our warehouse team processes your return, a refund will be issued to your original payment method within 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing